Tuesday, September 20, 2011

Update on subscribers issue

We had an issue with publishing to subscribers over the weekend, and we want to give you an update. 


First off, thank you. Your communication helped us understand the magnitude of this problem, and our engineers began working on it immediately. They’ve had some backlog to update and the process has taken longer than we’d like, but we’ve made a lot of progress and have already restored hundreds of hours of video to subscribers. We’re happy to let you know that any videos you’ve uploaded between Friday and Monday mornings should be published to your subscribers by the end of the day tomorrow.


As for newer videos, we’re currently seeing an average of 20 minutes lag time for videos to post to your subscribers, with a maximum delay of several hours. We expect that subscription activity (as well as video publishing, which has experienced related delays) should return to normal by the end of this week. 


We apologize for the inconvenience and thank you again for your patience.


The YouTube Team